Escalation Matrix for HSDC Services | ||||
Escalation Level | Service effecting | ContactPoint | Concerned Person | Contact Details |
1 | Immediate | NOC | Shift Engineer | Tel: +91-680-2404 232/ 300 Mob: +91-9937647223/ +91-9438325592 E - mail: sashikanta.nayak@stpi.in / g.anilkumar@stpi.in |
2 | 2 Hours | MTSS | Shri. T. Rajesh Kumar | Tel: +91-680-2404 232/ 300 Mob: +91-9912252182 E - mail: rajeshkumar.t@stpi.in |
3 | 4 Hours | Additional Director | Shri. Samraj Daniel C. | E - mail: samraj.daniel@stpi.in |
4 | 8 Hours | Director | Shri. Manas Ranjan Panda | E - mail: manas.panda@stpi.in |